Please note that your landlord is only responsible for the items they have supplied to you for use during the tenancy.

If the issue relates to something belonging to you or if you have damaged something belonging to your landlord it is your responsibility to fix / repair / replace it.

If the issues relates to an electric appliance please first check the circuit breakers to ensure they do not need to be reset. Also, some landlords have service contracts or extended warranties for specific appliances, if you have the details of any such cover in place you should call the provider to arrange a service call.

If the issue relates to something supplied to you by your Landlord please continue to report it online.

Never pour grease or cooking fat down the sink or drain

Carefully remove any food waste from plates before rinsing in the sink

Do not flush wet wipes, makeup wipes, sanitary towels, harsh chemicals orany other items down the toilet – dispose of these in a bin.

Remove excess hair from the plughole after each time you use the shower to avoid blockages

If you cannot gain access to the property or the property is not secure this is an emergency and must be reported to us through this system and by telephone. Office hours: +44 7561 880463

If the discolouration is as shown in this picture then the problem could be mildew.

You should always have the use of a toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.

If the toilet will not flush and the toilet otherwise drains as normal without leaks, if safe and convenient to do so there is a temporary solution until the plumber attends as follows:

Pour a half-full bucket of water at a fast but controlled pace. This will achieve the same result as flushing the toilet. Only do this if the toilet is not blocked.
[OFFICEHOURS]

Property services are offered at a cost to the property tenant/occupier and are not covered by your standard contract with the agency or landlord.

If you submit a request for a service we will get back to you as soon as possible to confirm whether it can be provided and, if so, at what cost.

This is classified as an emergency and must be through this system and by telephone as soon as possible.

Office hours: +44 7561 880463

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.



Office hours: +44 7561 880463

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.
[OFFICEHOURS]

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

[OFFICEHOURS]

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

[OFFICEHOURS]

You should always have the use of a toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.

If the toilet will not flush and the toilet otherwise drains as normal without leaks, if safe and convenient to do so there is a temporary solution until the plumber attends as follows:

Pour a half-full bucket of water at a fast but controlled pace. This will achieve the same result as flushing the toilet. Only do this if the toilet is not blocked.
[OFFICEHOURS]

You should always have the use of a toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.

If the toilet will not flush and the toilet otherwise drains as normal without leaks, if safe and convenient to do so there is a temporary solution until the plumber attends as follows:
Pour a half-full bucket of water at a fast but controlled pace. This will achieve the same result as flushing the toilet. Only do this if the toilet is not blocked.

[OFFICEHOURS]

You should always have the use of a toilet. If you do not, then this would be considered an urgent issue and must be reported to us both through this system and by telephone.

If the toilet will not flush and the toilet otherwise drains as normal without leaks, if safe and convenient to do so there is a temporary solution until the plumber attends as follows:
Pour a half-full bucket of water at a fast but controlled pace. This will achieve the same result as flushing the toilet. Only do this if the toilet is not blocked.

[OFFICEHOURS]

If the discolouration is as shown in this picture then the problem could be mildew.

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us through this system and by telephone as soon as possible.

In those circumstances you should turn the water off immediately using the stopcock. If the leak is coming from the above or adjacent property, you must try to contact those occupants immediately.

[OFFICEHOURS]